Terms and Conditions

Informed Consent Agreement

 

Thank you for your interest in engaging with Kirsten Penderis online services. By signing or ticking the box on this application form below and making a payment towards the services provided by me, you are entering into this Informed Consent Agreement.  Please read this Agreement carefully and make sure you understand everything before accepting the conditions.

 

 

Benefits and limitations

 

Online consultations are a convenient alternative to traditional face-to-face sessions and has been shown to be effective in helping with many difficulties but has its limitations and may feel less personal than sitting in the same room with someone. It is not an appropriate medium if you are experiencing intense suicidal or homicidal thoughts. Seeing a mental health professional face-to-face is recommended under such circumstances. 

 

Technological requirements and competences

 

To engage in online sessions, you will require a device that can connect to the internet and be able to install and use the software which we agree to use for our communications. These should enable you to make either audio calls, send text or messages or do live video calls.

 

Delivery Policy/Procedures

Disruptions can occur when using the internet to communicate. Should our communication be disrupted, I will immediately attempt to reconnect and resume the session(s) or reschedule where and when necessary. Under all circumstance I will ensure that I will deliver the services you paid for.

 

Refund Policy

Should you be unable to attend the booked sessions due to circumstances beyond your control I will refund the full amount minus 5% for admin fees.

 

Confidentiality/Privacy

Any information provided to me will remain confidential and will not be given to a third party unless you give me specific permission to release the information. The only exceptions to confidentiality are if there is a legal reason that obligates me to share the information, or if there is significant risk of harm to yourself or someone else that requires me to share the information.

 

Under-age clients

If your accepting this agreement on behalf of a child (14 years and younger) you give permission for your child to participate in online sessions with my counselling services.

 

Crisis management

It can be difficult to deal with emergency crisis situations when working online as we are often in separate locations. IF YOU ARE EXPERIENCING INTENSE SUICIDAL OR HOMICIDAL THOUGHTS OR BELIEVE THAT ANY OTHER PERSON MAY BE IN DANGER OR IF YOU HAVE A MEDICAL EMERGENCY YOU MUST IMMEDIATELY CALL YOUR OWN MEDICAL PRACTITIONER OR THE EMERGENCY SERVICE IN YOUR COUNTRY.

 

Fees

Option 1 (Recommended)

Membership 3 weeks minimum. You pay for two weeks up front and get one session free.   A total of 3 sessions in a cycle of 3 weeks. Each session will be a live video or audio session of 55 minutes each at a time scheduled at your convenience from Monday to Friday 8:00 to 18:00 (GMT+2). Membership can be renewed every 3 weeks.

 

 

Option 2

One live video or audio session of 55 minutes at a time scheduled at your convenience from Monday to Friday 8:00 to 18:00 (GMT+2).

 

 

Cost/Quotes and Payment

 

The cost/quote for Option 1 and Option 2 will be provided after our first contact via my Contact Form. All payments to be made upfront per EFT or through the Payment Portal provided

 

 

Medical Aids

 

I do not claim on behalf of clients, but an invoice will be generated after every payment and send to your email address to enable you to make your own claims from your medical fund should you wish to.

 

 

 

Consent

 

I have read the above and understand the risks associated with engaging in working online. By ticking the box in the Informed Consent Form I confirm that the information provided above is correct and agree to participate in online sessions and comply with the policies outlined above.

Informed Consent

 

Please fill out all the fields below

Kirsten Penderis
Address: Stroud, Gloucestershire, United Kingdom

Email: chat@kirstenpenderis.com 

Tel: +44 77 66 22 1640 

WhatsApp: +27 62 149 0703